Disability Response Limited Respects Your Privacy

Disability Response Limited understands the importance of protecting personal information received from supporters and donors. We are committed to handling your personal information in accordance with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Personal information is collected, held, used, and disclosed by Disability Response Limited as outlined below.

 

Information We Collect

The kinds of personal information that Disability Response Limited collects and holds typically include:

• Your name, address, phone numbers, and email addresses

• Your date of birth, gender, and occupation

• Your bank account or credit card details, which are always encrypted once collected

• A history of your donations, emails, letters, and other interactions with Disability Response Limited

• Your website username, password, and interactions with Disability Response Limited's related websites

 

How We Collect Information

Disability Response Limited collects your personal information directly from you when you provide it to us over the phone, in correspondence, in person, via our website, and through related social media platforms, including when you make a donation or sign up to receive information in response to Disability Response Limited fundraising appeals.

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We may also collect information from third parties, including organisations that conduct fundraising on behalf of Disability Response Limited through telemarketing or in-person campaigns, and individuals who personally conduct fundraising for us or organise workplace giving.

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If someone makes a donation on your behalf and requests that you receive information about their gift, we will collect the personal information they provide about you.

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In cases where we collect your personal information from a third party, we will take reasonable steps to ensure you are notified in compliance with the Privacy Act.

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It is possible in some circumstances to remain anonymous or use a pseudonym when dealing with Disability Response Limited, such as when making a donation. However, choosing not to provide your personal information may limit our ability to issue official tax-deductible receipts or assist you with your queries.

 

Purposes of Collection, Use, and Disclosure

Disability Response Limited uses your personal information to carry out our charitable, aid, and related activities. For example, we may use your personal information to:

• Process and confirm your donation and issue a receipt

• Provide updates on how your donation is used

• Confirm your identity when you contact us

• Respond to your questions, comments, or complaints

• Inform you about new opportunities to support our work

• Analyse donor activity to improve our effectiveness

• Report on our activities, including in our Annual Report

 

We may also use your personal information for direct marketing purposes to promote our upcoming events, appeals, and projects. You can opt out of receiving these communications at any time.

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Occasionally, we may share your contact details with trusted partner organisations for similar purposes. If you do not wish to receive communications from other organisations, please let us know.

 

Disability Response Limited may disclose your personal information to:

• Financial institutions to process payments

• Authorised legal representatives nominated by you

• Mailing houses, marketing, telemarketing, and service providers

• Courts, law enforcement agencies, or government bodies as required by law

 

Overseas Disclosure of Personal Information

Due to the international scope of our mission, Disability Response Limited may disclose your personal information to overseas recipients, including service providers assisting with administrative functions. Before sending personal information overseas, we take reasonable steps to ensure the recipient complies with privacy protections.

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If you sponsor a specific child or community overseas, your name and address may be provided to our overseas partners. In cases where you visit your sponsored community, we may disclose information to foreign government agencies for security checks or legal compliance.

 

Cookies, Our Website, and Your Privacy

Disability Response Limited uses cookies to understand how supporters interact with our website and social media platforms. Cookies do not reveal personal information, such as your name or address. You can disable cookies in your browser settings, though this may limit your access to certain website features.

 

How We Hold and Protect Information

We are committed to protecting your personal information from misuse, interference, loss, or unauthorised access.

• Online transactions are secured through encryption.

• IT systems are safeguarded with firewalls and antivirus software.

• Hard-copy files are stored in secure cabinets with restricted access.

 

When we no longer need your personal information for the purposes it was collected, we will securely destroy or de-identify it unless the law requires otherwise.

 

Accessing and Correcting Your Personal Information

You are entitled to access and request corrections to your personal information. To do so, please contact us with your name, postal address, email, and phone number.

 

Opting Out of Communications

If you no longer wish to receive updates or marketing materials, please contact us using the details below.

 

Making a Complaint

To lodge a complaint about our privacy practices, please contact us in writing at the email or mailing address below. We aim to respond within 30 days. If you remain unsatisfied, you may escalate your complaint to the Australian Information Commissioner.

 

Contact Us

If you have any questions or concerns about this policy or wish to make a complaint, please reach out to us at:

Email: info@disabilityresponse.org.au